Frequently Asked Questions
ABOUT THE PAINTINGS
Where can I find more information on a painting?
You are always welcome to call or email our gallery staff to help you with more information prior to buying.
How do I care for my painting?
Our paintings are created with the highest quality Matisse acrylic paints, applied to cotton duck canvas or Belgian linen. They are extremely durable and can be stored, rolled for many years.
Should the painting require dusting after time, it can be wiped gently with a damp, clean soft cloth.
Framing
If you have any questions about how or where to frame your artwork, please do not hesitate to get in contact with our gallery staff for recommendations or advice.
Stretching is the preferred method of framing as the protection of glass or Perspex is not required, and it is quite inexpensive. For added protection and gravitas, a floating box frame is an appealing option. Naturally, the choice is yours. If storing stretched, all necessary precautions should be taken to ensure the work's safety.
ABOUT ORTHOGRAPHY
Why are there multiple spellings of some of the artist's names?
Due to changes in orthography, spellings can vary. The spelling used in our website follows the most common usage. Artist's names used throughout our website are the most common and accepted names by which the artists are professionally known. In some instances, in which the spelling of an artist's name that has been most commonly used at Delmore (and is signed/used on the back of our canvases) differs from the newer version, the former will be placed in parentheses. The full name of an artist is used when first mentioned. In general thereafter, they will be referred to by their first name.
ABOUT PURCHASES
What currency are sales made in?
All sales are made in Australian Dollars (AUD). If you purchase a product using a credit card then the charge shown on your credit card statement will be determined by your bank or Credit Card Company.
Do the prices include Tax?
Yes, for customers located in Australia, all sales are subject to 10% Goods & Services Tax, which is automatically calculated at checkout.
What payment options are available?
– Credit Card (VISA, Mastercard, American Express)
– Direct Bank Transfer
Do I have to purchase from the website?
No. If you see an item that you like on our website, you can contact us by phone or email to purchase offline. Please refer to the item’s product code when speaking with our staff.
Is a product still in stock?
If an artwork is sold, it will be removed from our website to minimise confusion on availability. Otherwise the product will be marked "sold out". If a product does not display a price, please contact our staff to enquire.
Is proof of authenticity provided with purchase?
All paintings sold by Delmore Gallery come with a fully documented Certificate of Authenticity which includes all relevant information about the artist and artwork and a description of the story behind the painting.
ABOUT DELIVERY
Shipping Options
We will ship your unstretched artwork within Australia and to all worldwide destinations via reputable insured shipping companies (e.g. Australia Post, Fedex) free of charge.
Shipping of multiple works and/or wholesale purchases are at the buyer's expense, but we will do our utmost to ensure the most economical option for you.
International Import Duties
Please be aware that the importation of works of Aboriginal Art into countries outside of Australia may entail a duty or tax. It is the responsibility of the customer buying or receiving the goods to pay this duty or tax. You may contact the relevant Customs Office to determine whether duties are payable or use an online import duty and tax calculator.
ABOUT RETURNS
We understand that buying online can be daunting. We are happy to return or exchange an item provided the below measures are reasonably followed.
Returns
Our policy lasts 7 days once you have received your purchase. Unfortunately after this time we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be returned in the same condition that you received it. This judgement is at our discretion. Packaging the item well upon return will help with this. You must provide proof the item was sent within 7 days of receiving the item. We do not cover the cost of return shipping. To complete your return, we require a receipt or proof of purchase.
More details below in "Shipping your returns".
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item, that your refund or exchange will be processed, or credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping your returns
To return your item, you should mail your product to:
Delmore Gallery, PO Box 517, Toorak, VIC, 3142, Australia
You will be responsible for paying for your own shipping costs with a premium courier equivalent to that which the item was sent to you. Shipping costs are non-refundable.
You must notify us of your intent to return an item and organise an appropriate time for a premium courier to deliver the item with us, by contacting art@delmoregallery.com.au. You should ensure you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy Policy
Our privacy policy can be read here.
