We understand that buying online can be daunting. We are happy to return or exchange an item provided the below measures are reasonably followed.
Refunds and Exhange
Our policy lasts 7 days once you have received your purchase. Unfortunately after this time we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be returned in the same condition that you received it. This judgement is at our discretion. Packaging the item well upon return will help with this. You must provide proof the item was sent within 7 days of receiving the item. We do not cover the cost of return shipping. To complete your return, we require a receipt or proof of purchase.
More details below in "Shipping your returns".
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item, that your refund or exchange will be processed, or credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping your returns
To return your item, mail your product to:
Delmore Gallery, PO Box 517, Toorak, VIC, 3142, Australia
You will be responsible for paying your own shipping costs with a premium courier equivalent to that which the item was sent to you. Shipping costs are non-refundable.
You must notify us of your intent to return an item and organise an appropriate time for a premium courier to deliver the item with us, by contacting firstname.lastname@example.org. You should ensure you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.